Glossary of Terms

ATOL: See our regulatory section, specifically the Air Traffic Organisers License. TTA also offer the T-ATOL. This provides cover for up to 20,000 flights per year. For TTA members it comes as a significantly lower cost than the ATOL.

Back office: The parts of the business that do not predominately deal directly with the customer. A more detailed definition is given in  back office operations. Also see front office definition for context.

Broker: See the description in Brokers & flight consolidators.

Communications channel: You probably need to understand how your potential customers get their information about holidays and travel. Whatever the customer uses to get their information is their communications channel. Examples could be using the internet search engines like Google or specific magazines and press publications. Another example would be a referral or recommendation from a friend. They are all communications channels.

Dynamic packaging:Creating a specific package for the customer from different suppliers. For example,  a package with a flight from one supplier and accommodation from another is a dynamic package. As the names suggests, a dynamic package is a specific type of travel package. It therefore has specific regulatory implications as covered in European Package Travel Regulation (PTR) and ATOL regulation.

Fixed costs:The costs that your business will incur regardless of how much business you do. One example is office space. A full explanation is given in the section on business operating costs. 

Flight consolidator: See the description in Brokers & flight consolidators

Front office: The parts of a business that predominately deal with customers. A more detailed definition is given in  front office operations. Also see back office for context.

Package: A package is a booking that involves two or more travel elements eg a flight and a hotel, or a hotel and car hire. Any booking for a single item, for example a flight only booking, is not package. Whether a travel booking is a package or not has significant regulatory implications, as described in European Package Travel Regulation (PTR).

Pre-packaging: Creating a package which includes a flight bought directly from an airline or ticket provider.

Proposition: Usually used to mean the customer proposition, the term covers everything that the business does for the customer. Also see the section on Travel market for a more detail.

Tour operator: See the Tour operator description.

Tour organiser: See the Tour organiser description.

Variable costs: The costs that your business will incur depending on how much business you do. One example is marketing costs which tend to vary according to the amount of business you do. See variable costs. A full explanation is given in the section on business operating costs.

Retail agent/ Travel agent: See the retail agent/travel agent description.

Supplier: See the travel suppliers description.

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